Refund policy

We want you to feel confident ordering iPhone parts from Firefly Tech. This policy explains our change-of-mind returns and how to contact us if an order arrives damaged, incorrect, or faulty.

14-day change-of-mind returns

We offer a 14-day return period from the date your order is delivered. To request a change-of-mind return, email fireflytechnz@gmail.com within 14 days and include your order number and the item you wish to return.

For a change-of-mind return, the part must be unused, uninstalled, unmodified, and in its original condition and packaging. Please wait for our return instructions before sending anything back. Proof of purchase is required. This voluntary return option does not apply to parts that have been used, installed, altered, or damaged after delivery.

Damaged, incorrect, or faulty items

Please contact us as soon as practical if your order arrives damaged, you receive the wrong item, or you believe a part is faulty. Email fireflytechnz@gmail.com with your order number, the product name, your exact iPhone model, and photos of the item and packaging if available. Please do not send the item back until we provide return instructions.

We will review the issue and work with you on an appropriate next step. If a product is covered by the Consumer Guarantees Act 1993, any remedy and return costs will be handled in accordance with that Act.

Checking compatibility

Please check the exact iPhone model and compatibility information on the product page before ordering. If you are unsure, contact us before purchase. Professional installation is recommended for replacement parts. These suggestions do not limit your rights if a product does not meet its legal guarantees or match its description.

Refunds

For an approved change-of-mind return, we will inspect the item and notify you of the outcome. If approved, the refund will be made to your original payment method within 10 business days. Your bank or card provider may take additional time to process it.

Your rights under New Zealand law

Our 14-day change-of-mind return option is a store policy. Nothing in this policy limits or excludes any rights or remedies you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand law. Where the Consumer Guarantees Act applies, you may be entitled to an appropriate remedy if a product fails to meet a consumer guarantee. Those rights are separate from our change-of-mind return conditions, including the 14-day period and the unused or uninstalled condition requirements.

If you have a question about a return, email fireflytechnz@gmail.com.